Frequently Asked Questions
What should the customer know about your pricing (e.g., discounts, fees)?
We typically tell every customer that ridges, hips, number of stories, material selections, and overall scope of work are often factors that can affect the final price on most projects making it difficult to have a "standard price".
What is your typical process for working with a new customer?
Our interaction with new customers is very easy, quite simple and fun. We will first obtain basic information about their roof, organize an estimate, set up an appointment and then finalize the proposal. Once the customer accepts the final proposal, we then either perform the repair or start the paperwork process for replacements. For roof replacements, our office works on the permit packet while keeping the customer up to date with emails and phone calls every step of the way.
What education and/or training do you have that relates to your work?
The president of our company has had his Roofing Contractors License for over 12 years, in addition to a bachelor’s degree from the University of Massachusetts. Christine, our Vice President, has her bachelor’s degree from the University of Florida and her master’s degree from Barry University. Our office manager, Ashley, has her bachelor’s degree in public relations and master’s degree in business management from the University of Florida. Everyone has more than 30+ years combined of customer service and/or roofing experience.
How did you get started doing this type of work?
Florida was hit by Wilma, and that’s when Adrian found his new line of work.
After playing professional football in the Canadian league but getting hurt one too many times, he knew he couldn’t continue on the path he was on. Zullo then moved back home to south Florida just in time for the busiest season in the roofing business: Hurricane season.
He learned from the best and refined his skills. As time went on, Zullo buckled down and passed his roofing contractor’s license exam. He took his life savings and started working for himself full time under what was then called National Property Services (NPS).
Around the same time, Christine was pursuing her career in the health profession. As a physician's assistant, she dedicated her work to helping patients day in and day out. But, she too was then pulled into a different path than expected.
Ten years later, the wife and husband duo are now making waves across the roofing industry. From building out Burlington Coat Factory’s roof to repairing your neighbor’s leak - no job has become too big or too small for them.
What advice would you give a customer looking to hire a provider in your area of work?
Communication is key, so make sure they are responding to all your emails and your telephone calls. Also building a friendship with your roofing company is important since we will be working on your property. Secondly, ask the right questions, such as:
Are you licensed and insured?
How long have you been in business?
What type of warranty do you provide?
What type of materials will you be using?
What is included in our contract price?
Can I have a copy of your contract to read over before signing anything?